Contacting Service and Support
To request the latest versions of firmware and software or to download other
product-related documents, you need access to the Verint Video Intelligence
Solutions partner extranet. To register, go to https://online.verint.com.
If you encounter any type of problem after reading this guide, contact your
local distributor or Verint representative. For the main service and support
page on the Verint web page, visit http://www.verint.com/solutions/video-
situation-intelligence/Nextiva-Service-and-Support/index.
Location Contact Information
USA and Canada +1-888-747-6246
vissupport@verint.com
+1-888-585-7059
CLM_Customersupport@verint.com
Open 9:00 am to 5:00 pm (EST) Monday to
Friday
Central and Latin America +1-303-254-7005
vissupport@verint.com
Open 9:00 am to 5:00 pm (EST) Monday to
Friday
Europe, Middle East, and
Africa
+44 (0) 845-843-7333
customersupport.emea@verint.com
Open 8:30 am to 5:30 pm (GMT) Monday to
Friday
Asia/Pacific Hong Kong: +852 2797 5678
Singapore: +65-68266099
APAC_VIS_Services@verint.com
Open 9:00 am to 6:30 pm (Monday to
Thursday)
9:00 am to 5:30 pm (Friday)
Contacting Service and Support
8 © 2014 Verint Video Systems Inc.
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