Visionix EyeRefract - What Should I Do if

Visionix EyeRefract User Guide
75
What Should I Do If...?
You may encounter some of the following common problems while working with the
EyeRefract. If you do, try following the suggested solutions listed below. If the problem persists
and the suggested solution does not remedy it, contact a qualified service representative or
your local distributor.
Error no
Problem
Possible
Causes
Suggested Solutions
Images are not
properly
centered
External lights
or windows
near the unit
Large
patches of
light near the
unit
Ensure that there no bright
lights or windows near the
unit or the patient.
Ensure that there are no
large irregular patches of
light on the patient or on the
unit.
Tickets do not
print
Paper jam
Out of paper
Open the print paper door
and release the paper.
Replace the paper roll.
The patient's
view of the
chart is partially
hidden.
The unit's
lenses are
jammed.
In the Heading area, tap the Init
lenses button.
0010
"Disk Full Or
Write
Protected"
Encryption error
Restart the app or click first
encryption on the ER machine
0039
“Measurement
Stopped”
Problem with
upgrading
the er
Restart app
0040
“Prism Lenses
Are Inside”
Prism are
entered
Either enter or remove prism
manually
0041
“Syntax Error”
Language issue
Close popup
0046
“Invalid
Convention”
Cylinder
convention
issue
Close popup
"Encryption
error , They
must have
replaced a
motherboard"
New
motherboard or
unencrypted
database
Need to click on first encryption
or enter new
motherboard mac id
0033
“Motor Error”
Problem with
resetting
one of Eye
refracts
motors
Restart eye refract
If issue still happens call
support