Troubleshooting the 600E Pump 111
If you need to perform additional testing of the 600E pump to determine the potential
source of a problem, refer to Section 5.4, Advanced 600E Pump Testing.
If you determine that there is a problem related to another system component, refer to the
appropriate operator’s guide.
When to Call Waters Technical Service
Many problems with a Waters 600E system can be easily corrected by the user. However,
if you cannot correct a condition, you can contact Waters Technical Service at
800 252-4752, Canadian and U.S. customers only. Other customers, call your local Waters
subsidiary or call Waters corporate headquarters for assistance in Milford, Massachusetts
(U.S.A.).
When you call Waters Technical Service, have the following information available:
• Nature of symptom
• Serial numbers for the following:
– Waters 600E pump
– Waters 600 controller
•Flow rate
• Operating pressure
• Mobile phase(s)
• Type and model number of detector (UV, RI, or conductivity)
• Detector settings (wavelength, sensitivity)
• Type and model number of injector (manual and/or autosampler)
• Type and serial number of column
• Sample type
• Data system (Empower or Millennium Chromatography Manager)
6.2 Troubleshooting the 600E Pump
This section describes troubleshooting 600E pump problems. It covers:
• High system pressure
• Low system pressure
• Erratic (fluctuating) system pressure
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