Troubleshootin
Xerox Color 550/560 Printer
User Guide
313
Fax Problems
If a fax cannot be sent or received correctly, refer to the following table, then perform the indicated operation. If a
fax still cannot be sent or received correctly, even after performing the described operations, contact your service
representative.
Problems Sending Faxes
Symptom Cause Solution
The document is not
scanned using the
document feeder.
The document is too thick, too thin, or
too small.
Use the document glass to send
the fax.
The document is
scanned at an angle.
The document feeder guides are not
adjusted to the width of the
document.
Adjust the document feeder
guides to fit the width of the
document.
The fax received by the
recipient is blurry.
The document is incorrectly positioned. Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too faint. Adjust the resolution. Adjust the
contrast.
There may be a problem with the
telephone connection.
Check the telephone line, then send
the fax again.
There may be a problem with the
caller’s fax machine.
Make a copy to check that your
printer is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
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