Troubleshooting Overview
Xerox
®
B215 Multifunction Printer
User Guide
212
Troubleshooting Overview
This section provides information on what to do if a problem occurs with your printer. If a problem
occurs, messages appear on the control panel display to indicate the error.
Problem Solving Procedure
Perform the following problem solving procedure:
1. Check the display message to see what kind of error has occurred.
2. If a paper jam has occurred, use the instructions provided on the control panel to clear the jam.
For other types of errors, use the information provided in this chapter to resolve the problem.
3. If the problem cannot be resolved, power off and on, and try the job again.
If the problem persists, call for service. When you call for service, provide the service representative with
the device serial number, IP address, and the contents of the display message.
For information about locating the printer serial number, refer to Locating the Serial Number.
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