Printing Problems
Xerox
®
B215 Multifunction Printer
User Guide
229
Printing Problems
If your printer is not printing correctly, refer to the following tables.
Symptoms Causes Solutions
The printer does not
print.
The printer is not receiving power. • Check the power cord connections.
• Check the power switch and the
power source.
The printer is not selected as the default
printer.
Select your printer as your default
printer in Windows.
Check the printer for the following:
• The front door is not closed. Close the front door.
• Paper is jammed. Clear the paper jam. Refer to Paper Jams.
• No paper is loaded. Load paper.
• The toner or drum cartridge is not installed. Install the toner or drum cartridge.
If a system error occurs, contact your service representative.
The connection cable between the
computer and the printer is not
connected properly.
Disconnect the printer cable and
reconnect it.
The connection cable between the
computer and the printer is defective.
If possible, attach the cable to another
computer that is working properly and
print a job. You can also try using a
different printer cable.
The port setting is incorrect. Check the Windows printer setting to
make sure that the print job is sent to
the correct port. If the computer has
more than one port, make sure that the
printer is attached to the correct one.
The printer may be configured
incorrectly.
Check the print driver options to ensure
that all of the print settings are correct.
The print driver may be incorrectly
installed.
Reinstall the printer software. Refer to
Installing Printer Software.
The printer is malfunctioning. Check the display message on the
control panel to see if the printer is
indicating a system error. Contact a
service representative.
A print job is extremely
slow.
The job may be very complex. Reduce the complexity of the page or
try adjusting the print quality settings.
After 100 consecutive prints the device
print speed will slow down until the
current job completes. The next job will
return to rated speed.
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