Getting Help
Xerox
®
B215 Multifunction Printer
User Guide
245
Using the Integrated Troubleshooting Tools
To assist with troubleshooting, your printer has a set of Information Pages that you can print. These
pages include configuration, font and error information.
Printing an Error Message Report Using the Control Panel
1. At the printer control panel, press the Home button.
2. Touch Device
Information Pages.
3. Touch Error Messages, then touch Print.
4. To return to the home screen, press the Home button.
Printing Reports Using Xerox
®
CentreWare
®
Internet Services
1. At your computer, open a Web browser. In the address field, type the IP address of the printer,
then press Enter or Return.
1. Click Properties
Services
Printing.
Note: If you are prompted to enter the Administrator account user name and password, refer to
Accessing the Xerox® CentreWare® Internet Services Administrator Account.
2. Click Reports.
3. To print a report, for the required report, click Print.
4. Click OK.
Helpful Information Pages
To assist with troubleshooting, your printer has a set of Information Pages that you can print. These
pages include configuration, font and error information. For more information, refer to Information
Pages.
Online Support Assistant
The Online Support Assistant provides instructions and troubleshooting help to solve your printer
problems. For example, you can find solutions for print-quality problems, paper jams, and software
installation issues.
To access the Online Support Assistant, go to www.xerox.com/office/B215support.
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