ACTION YES NO
SStteepp 11 
1  Check if the printer is using a 
genuine and supported Xerox 
toner cartridge.
Note: If the cartridge is 
not supported, then 
install a supported one.
2  Print the document.
Is the printer printing blank or white 
pages?
Go to step 2. The problem is solved.
SStteepp 22 
1  Remove the color imaging kit, 
then remove the black imaging 
unit.
WWaarrnniinngg—— 
PPootteennttiiaall DDaammaaggee:: 
Do not expose the 
color imaging kit and 
black imaging unit to 
direct light for more 
than 10 minutes. 
Extended exposure to 
light may cause print 
quality problems.
WWaarrnniinngg:: Do not 
touch the 
photoconductor drum 
under the color 
imaging kit and black 
imaging unit. Doing 
so may affect the 
quality of future print 
jobs.
2  Insert the black imaging unit, 
then insert the color imaging kit.
3  Print the document.
Is the printer printing blank or white 
pages?
Refer to Contacting Customer 
Support.
The problem is solved.
290
Xerox
® 
C325 Color Multifunction Printer User Guide
Troubleshooting