The Printer is not Responding
ACTION  YES  NO 
SStteepp 11 
Check if the power cord is 
connected to the electrical outlet.
CCAAUUTTIIOONN—— 
PPOOTTEENNTTIIAALL IINNJJUURRYY:: 
To avoid the risk of fire or 
electrical shock, connect 
the power cord to an 
appropriately rated and 
properly grounded 
electrical outlet that is 
near the product and 
easily accessible.
Is the printer responding?
The problem is solved.  Go to step 2. 
SStteepp 22 
Check if the electrical outlet is 
turned off by a switch or breaker.
Is the electrical outlet turned off by 
a switch or breaker? 
Turn on the switch or reset the 
breaker. 
Go to step 3. 
SStteepp 33 
Check if the printer is on.
Is the printer on? 
Go to step 4.  Turn on the printer. 
SStteepp 44 
Check if the printer is in Sleep or 
Hibernate mode.
Is the printer in Sleep or Hibernate 
mode? 
Press the power button to wake the 
printer. 
Go to step 5. 
SStteepp 55 
Check if the cables connecting the 
printer and the computer are 
inserted to the correct ports.
Are the cables inserted to the 
correct ports? 
Go to step 6.  Insert the cables to the correct 
ports. 
Xerox
® 
C325 Color Multifunction Printer User Guide 331
Troubleshooting