Network Connection Problems
CANNOT OPEN EMBEDDED WEB SERVER
ACTION YES NO
SStteepp 11
1 Check if the printer is on.
2 Access the printer Embedded
Web Server (EWS).
Can you open the EWS?
The problem is solved. Go to step 2.
SStteepp 22
1 Ensure that the printer IP
address is correct.
• View the IP address on the
home screen.
• An IP address appears as
four sets of numbers
separated by periods, such
as 123.123.123.123.
2 Access the EWS.
Can you open the EWS?
The problem is solved. Go to step 3.
SStteepp 33
1 Check if you are using a
supported browser with a
version released within the past
two years:
• Microsoft Edge
• Safari version
• Google Chrome
™
• Mozilla Firefox version
• Opera
• Brave
2 Access the EWS.
Can you open the EWS?
The problem is solved. Go to step 4.
SStteepp 44
1 Check if the network connection
is working.
Note: If the connection
is not working, then
contact your
administrator.
The problem is solved. Go to step 5.
Xerox
®
C325 Color Multifunction Printer User Guide 335
Troubleshooting
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