ACTION YES NO
3  Print the Print Quality Test 
Pages.
Do the defects still appear?
PRINT JOBS DO NOT PRINT
ACTION  YES  NO 
SStteepp 11  
a.  From the document you are 
trying to print, open the Print 
dialog, then check if you have 
selected the correct printer. 
b.  Print the document. 
Is the document printed?
The problem is solved.   Go to step 2.  
SStteepp 22  
a.  Check if the printer is on. 
b.  Resolve any error messages that 
appear on the display. 
c.  Print the document. 
Is the document printed?
The problem is solved.   Go to step 3.  
SStteepp 33  
a.  Check if the ports are working 
and if the cables are securely 
connected to the computer and 
the printer.  
For more information, see the 
setup documentation that came 
with the printer.
b.  Print the document. 
Is the document printed?
The problem is solved.   Go to step 4.  
324
Xerox
® 
C325 Color Multifunction Printer User Guide
Troubleshooting