ACTION YES NO
2 Access the EWS.
Can you open the EWS?
SStteepp 55
1 Ensure that the cable
connections to the printer and
print server are secure. For more
information, see the
documentation that came with
the print server.
2 Access the EWS.
Can you open the EWS?
The problem is solved. Go to step 6.
SStteepp 66
1 Check if the web proxy servers
are disabled.
Note: If the servers are
disabled, then contact
your administrator.
2 Access the EWS.
Can you open the EWS?
The problem is solved. Refer to Contacting Customer
Support.
CANNOT CONNECT THE PRINTER TO THE WI-FI NETWORK
ACTION YES NO
SStteepp 11
Ensure that Active Adapter is set to
Auto.
From the control panel, navigate to:
Settings > Network/Ports >
Network Overview > Active
Adapter > Auto.
For non-touch-screen printer
models, press OK to navigate
through the settings.
Can the printer connect to the Wi-Fi
network?
The problem is solved. Go to step 2.
SStteepp 22
Check if the correct Wi-Fi network is
selected.
Go to step 4. Go to step 3.
336
Xerox
®
C325 Color Multifunction Printer User Guide
Troubleshooting