ACTION  YES  NO 
2  Access the EWS.
Can you open the EWS?
SStteepp 55 
1  Ensure that the cable 
connections to the printer and 
print server are secure. For more 
information, see the 
documentation that came with 
the print server.
2  Access the EWS.
Can you open the EWS?
The problem is solved.  Go to step 6. 
SStteepp 66 
1  Check if the web proxy servers 
are disabled.
Note: If the servers are 
disabled, then contact 
your administrator.
2  Access the EWS.
Can you open the EWS?
The problem is solved.  Refer to Contacting Customer 
Support. 
CANNOT CONNECT THE PRINTER TO THE WI-FI NETWORK
ACTION  YES  NO 
SStteepp 11 
Ensure that Active Adapter is set to 
Auto.
From the control panel, navigate to: 
Settings > Network/Ports > 
Network Overview > Active 
Adapter > Auto. 
For non-touch-screen printer 
models, press OK to navigate 
through the settings.
Can the printer connect to the Wi-Fi 
network?
The problem is solved.  Go to step 2. 
SStteepp 22 
Check if the correct Wi-Fi network is 
selected.
Go to step 4.  Go to step 3. 
336
Xerox
® 
C325 Color Multifunction Printer User Guide
Troubleshooting