ACTION  YES  NO 
Note: Some routers may 
share the default SSID.
Are you connecting to the correct 
Wi-Fi network?
SStteepp 33 
Connect to the correct Wi-Fi 
network. For more information, refer 
to Connecting the Printer to a Wi-Fi 
Network.
Can the printer connect to the Wi-Fi 
network?
The problem is solved.  Go to step 4. 
SStteepp 44 
Check the wireless security mode.
From the control panel, navigate to: 
Settings > Network/Ports > 
Wireless > Wireless Security 
Mode. 
For non-touch-screen printer 
models, press OK to navigate 
through the settings.
Is the correct wireless security mode 
selected?
Go to step 6.  Go to step 5. 
SStteepp 55 
Select the correct wireless security 
mode.
Can the printer connect to the Wi-Fi 
network?
The problem is solved.  Go to step 6. 
SStteepp 66 
Ensure that you entered the correct 
network password.
Note: Take note of the 
spaces, numbers, and 
capitalization in the 
password.
Can the printer connect to the Wi-Fi 
network?
The problem is solved.  Refer to Contacting Customer 
Support. 
Xerox
® 
C325 Color Multifunction Printer User Guide 337
Troubleshooting