Xerox C325 - Xerox Easy Assist (XEA) App

Xerox
®
Easy Assist (XEA) App
Xerox Easy Assist app allows you to access and configure the printer from your smartphone. To access the printer
from your smartphone, download and install the Xerox Easy Assist app on your mobile device. By installing the
Xerox Easy Assist app on your smartphone, you can set up your new printer easily, manage its configuration, view
alerts indicating supply requirements and order them, and get live troubleshooting support for your printer.
To install the Xerox Easy Assist app on your smartphone, you need to scan a QR Code or search the app in the Apple
App Store or Google Play Store. There are two types of XEA QR Codes:
• QQRR CCooddee ttoo aaccqquuiirree tthhee XXEEAA aapppp: This QR Code is for the initial installation of the app. To install the Xerox
Easy Assist app for the first time, you are required to scan this QR Code using your smartphone camera. You can
find this QR Code on the packaging box or the Installation Guide that comes with the printer.
• QQRR CCooddee ttoo ccoonnnneecctt tthhee mmoobbiillee ddeevviiccee ttoo tthhee pprriinntteerr: This QR Code is to set up a wireless network
connection between the smartphone and the printer. For example, connection to Wi-Fi Direct. For the printers
with touchscreen User Interface, you can find this QR Code at the control panel of the printer within the device
Install Wizard. The QR Code provides all key information to connect your smartphone and the printer without
manually entering any technical information. To connect to the printer, scan this QR Code within the Xerox Easy
Assist app. For more information, refer to After Initial Installation: Connecting to the Xerox Easy Assist App for
Existing Printers.
If the printer has Internet connection, then you can connect to the XEA app in your smartphone by typing the IP
address of the printer.
Primary features of Xerox Easy Assist app are:
SSeett UUpp aa NNeeww PPrriinntteerr
If you have the QR Code or IP Address available, you can set up a new Xerox printer with the help of Xerox Easy
Assist app. On My Printers screen in the app, touch the + icon, then touch Unbox a New Printer. Follow the
instructions from the app.
For more information, refer to Adding Multiple Printers to the Xerox Easy Assist App.
AAlleerrttss
The Xerox Easy Assist app can notify you of any errors or problems in the printer. To view the error statement,
touch the Bell icon.
PPrriinntteerr SSttaattuuss
The status displays the printer information, such as readiness of the printer, toner level, and paper tray status for
each tray. To view additional information regarding Printer Status, touch the (i) icon. When you have a
registered supplier, to reorder a new toner, select the Toner icon, then touch Reorder.
OOrrddeerr SSuupppplliieess
You can order parts and supplies through the Xerox Easy Assist app. If the toner level appears to be low, to order
a new toner, select Order Supplies. You can add your own supply provider and order supplies from them. When
you touch Order Supplies, if a custom supplier is not added in the app, then a prompt appears for you to set up
a supplier. From the prompt, touch Add Supplier, then follow the instructions. The instructions takes you to
Device Settings > Supplier Profile. In the Supplier Profile page, fill up the details of your supplier, such as
Name, Contact Information, Phone Number, and Website URL. After you complete setting up your custom
supply provider, touch Buy. It takes you to the web page of your supply provider.
Xerox Retail Store is your default option to order supplies directly from Xerox. Also, in the Order Supplies page,
Xerox
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C325 Color Multifunction Printer User Guide 51
Set up, Install, and Configure