JOB PRINTS FROM THE WRONG TRAY OR ON THE WRONG PAPER
ACTION  YES  NO 
SStteepp 11 
a.  Check if you are printing on the 
correct paper. 
b.  Print the document. 
Is the document printed on the 
correct paper?
Go to step 2.  Load the correct paper size and 
paper type. 
SStteepp 22 
a.  Depending on your operating 
system, specify the paper size 
and paper type from the 
Printing Preferences or Print 
dialog. 
Note: You can also 
change the settings on 
the printer control 
panel. Navigate to: 
Settings > Paper > 
Tray Configuration > 
Paper Size/Type.
For non-touch-screen printer 
models, press OK to navigate 
through the settings.
b.  Ensure that the settings match 
the paper loaded. 
c.  Print the document. 
Is the document printed on the 
correct paper?
The problem is solved.  Go to step 3. 
SStteepp 33 
1  Check if the trays are linked.
For more information, refer to 
Linking Trays.
2  Print the document.
Is the document printed from the 
correct tray?
The problem is solved.  Refer to Contacting Customer 
Support. 
330
Xerox
® 
C325 Color Multifunction Printer User Guide
Troubleshooting