ACTION YES NO
SStteepp 11 
1  Depending on your operating 
system, specify the paper type 
from the Printing Preferences or 
Print dialog.
Note: Ensure that the 
settings matches the 
paper loaded in the 
tray.
Note: You can also 
change the settings on 
the printer control 
panel. Navigate to: 
Settings > Paper > 
Tray Configuration > 
Paper Size/Type.
2  Print the document.
Do horizontal dark lines appear on 
prints?
Go to step 2. The problem is solved.
SStteepp 22 
1  Load paper from a fresh 
package.
Note: Paper absorbs 
moisture due to high 
humidity. Store paper in 
its original wrapper until 
you are ready to use it.
2  Print the document.
Do horizontal dark lines appear on 
prints?
Go to step 3. The problem is solved.
SStteepp 33 
1  Remove the color imaging kit, 
then remove the black imaging 
unit.
WWaarrnniinngg—— 
PPootteennttiiaall DDaammaaggee:: 
Do not expose the 
color imaging kit and 
black imaging unit to 
direct light for more 
than 10 minutes. 
Refer to Contacting Customer 
Support.
The problem is solved.
Xerox
® 
C325 Color Multifunction Printer User Guide 315
Troubleshooting