Xerox ColorQube 8900 - Problems Receiving Faxes

Troubleshooting
ColorQube 8700/8900 Color Multifunction Printer 223
User Guide
Symptoms
Probable Causes
Solutions
The telephone line is connected
incorrectly.
Verify the telephone line connection. If
the telephone line is disconnected,
connect it.
There is a problem with the fax
machine of the recipient.
Contact the recipient.
The fax feature is not installed or is
not enabled.
Ensure that the fax feature is installed
and enabled.
Server Fax is enabled.
Ensure that Server Fax is disabled.
An access number is required to
connect to an outside line.
If the printer is connected to a PBX
system, it could be necessary to enter a
number to access the outside
telephone line.
The fax number needs a pause
between the prefix for an outside line
and the telephone number.
To insert a pause, press the Dial Pause
button. A comma (,) appears in the
corresponding location.
If the problem persists, go to:
 ColorQube 8700 Color Multifunction Printer: www.xerox.com/office/CQ8700support
 ColorQube 8900 Color Multifunction Printer: www.xerox.com/office/CQ8900support
Problems Receiving Faxes
Symptoms
Probable Causes
Solutions
The fax received by the recipient
is blank.
There is a problem with the telephone
connection or with the fax machine of
the sender.
Verify that the printer can make clean
copies. If it can, have the sender fax the
document again.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call but
does not print the fax.
The memory is full.
To increase available memory, delete
stored jobs and wait for the existing
jobs to complete.
The received fax size is reduced
in size.
The paper supply in the printer does
not match the document size sent.
Confirm the original size of the
documents, then load the appropriate
paper size in the printer.
Faxes are not received
automatically.
The printer is set to receive faxes
manually.
Set the printer to receive faxes
automatically.
The memory is full.
If the printer is out of paper, faxes and
print jobs can deplete the printer of
memory. Load paper and print the jobs
stored in the memory.
The telephone line is connected
incorrectly.
Verify the telephone line connection. If
the telephone line is disconnected,
connect it.