Xerox ColorQube 8900 - Page 7

Contents
ColorQube 8700/8900 Color Multifunction Printer 7
User Guide
Ordering Supplies ........................................................................................................................................................ 180
Locating the Serial Number ............................................................................................................................ 180
Consumables ........................................................................................................................................................ 180
Routine Maintenance Items ........................................................................................................................... 180
Customer Replaceable Units........................................................................................................................... 181
When to Order Supplies .................................................................................................................................... 181
Recycling Supplies ............................................................................................................................................... 182
Moving the Printer ...................................................................................................................................................... 183
Precautions for Moving the Printer .............................................................................................................. 183
Moving the Printer Within the Office .......................................................................................................... 184
Preparing the Printer for Shipment .............................................................................................................. 186
10 Troubleshooting 189
General Troubleshooting ......................................................................................................................................... 190
Minimizing Ink Usage ....................................................................................................................................... 190
Restarting the Printer ........................................................................................................................................ 190
Printer Does Not Turn On ................................................................................................................................. 191
Printer Resets or Turns Off Frequently ........................................................................................................ 192
Printing Takes Too Long ................................................................................................................................... 192
Document Prints From Wrong Tray ............................................................................................................. 193
Document Fails to Print .................................................................................................................................... 193
Printer Makes Unusual Noises ........................................................................................................................ 193
Automatic 2-Sided Printing Problems ......................................................................................................... 194
Date and Time are Incorrect .......................................................................................................................... 194
Scanner Errors ....................................................................................................................................................... 195
Jams ................................................................................................................................................................................. 196
Clearing Paper Jams .......................................................................................................................................... 197
Minimizing Paper Jams ..................................................................................................................................... 208
Troubleshooting Paper Jams .......................................................................................................................... 210
Clearing Staple Jams ......................................................................................................................................... 213
Print-Quality Problems .............................................................................................................................................. 216
Controlling Print Quality ................................................................................................................................... 216
Troubleshooting Print-Quality Problems .................................................................................................... 218
Copy and Scan Problems ......................................................................................................................................... 221
Fax Problems ................................................................................................................................................................ 222
Problems Sending Faxes ................................................................................................................................... 222
Problems Receiving Faxes ................................................................................................................................ 223
Getting Help .................................................................................................................................................................. 225
Control Panel Messages ................................................................................................................................... 225
Scan and Fax Alerts ............................................................................................................................................ 226
Maintenance Assistant ..................................................................................................................................... 226
Online Support Assistant .................................................................................................................................. 227
More Information ............................................................................................................................................... 227