Xerox WorkCentre 5016/5020 User Guide 90
9 Troubleshooting
This chapter describes what needs to be done when a problem occurs with the
machine. It provides information on how to troubleshoot a problem by referring to the
Machine Diagram (mimic), Error Code Label, and Troubleshooting Table. It also
explains how to clear paper jams.
Fault Clearance Procedure
When you encounter a problem when using the machine, follow each step to identify
the cause of the problem, then apply the suggested solution.
• Machine Diagram (mimic)
If any indicator is lit or flashing, refer to "Machine Diagram (mimic)" (P.90).
• Error code in the Display
Check the error code shown in the Display. Most error codes are listed on the Error
Code Label. Refer to the Error Code Label for the error description, and apply the
suggested solution.
If the displayed error code is not listed in the Error Code Label, refer to "Error Codes"
(P.92).
• Troubleshooting Table
If any problem persists after applying the suggested solution, refer to
"Troubleshooting Table" (P.98). Diagnose the symptom, then apply the appropriate
solutions.
• Assistance from the System Administrator
Alternatively, contact the System Administrator for assistance.
• Switching the machine on /off
In some cases, a problem can be solved by simply switching the machine on and
off. For information on how to switch the machine on and off, refer to "Switching On
/ Off" (P.31).
• Xerox Welcome Center
If a problem persists after applying all the suggested solutions, contact the Xerox
Welcome Center.
Machine Diagram (mimic)
The Machine Diagram (mimic) consists of
the following indicators to display the
machine status.
With
Document Feeder
Without
Document Feeder
To Next Page
Loading...
Need help?
General
