3M Attest Auto-reader 490 - Troubleshooting the 3 M Attest Auto-Reader 490 Web App; Repair and Replacement

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TROUBLESHOOTING THE 3M ATTEST AUTOREADER 490 WEB APP
Issue Problem Solution
Unable to access 3M™ Attest™
Auto-reader 490 Web App on
networked computer
Web Pages have been disabled. Enable Web Pages using push buttons on unit (see 3M™ Attest™ Auto-reader 490
Configurationsection)
Unable to access 3M™ Attest™
Autoreader 490 Web App on
networked computer
3M™ Attest™ Autoreader 490 and/or
computer not connected to network.
Autonegotiation issue between the 3M™
Attest™ Autoreader 490 and facility
network switch.
Ensure 3M™ Attest™ Autoreader 490 Ethernet cable is connected to a live jack and that
connection to 3M™ Attest™ Autoreader 490 is secure.
Ensure computer is connected to network.
If failure is with connection attempted using 3M™ Attest™ Autoreader 490 serial number URL,
try connecting using IP address URL.
Switch port setting must be set at 10 Mbps and halfduplex.
Contact facility IT or 3M if problem persists.
Data entered by user on Results
Detail page disappears
User entered data is written to temporary
web browser storage. Browser may have
cleared data.
Set web browser to accept (allow or enable) cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
BI result displayed on 3M™
Attest™ Autoreader 490 LCD
panel does not appear on Results
Detailpage
The Results Detail page has not
refreshed yet.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to
automatically refresh.
Results Detail page will not open
from the Status page
The Results Detail page only opens from
the Status page for occupied 3M™
Attest™ Autoreader 490 wells.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page.
REPAIR AND REPLACEMENT
In the U.S.A., 3M™ Attest™ Autoreader490s must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
18002926298
Fax: 18007708016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 18002926298.