Aastra Ascotel IntelliGate A150 - ACD Server

System Functions and Features as of I7.9
Routing elements 133
syd-0200/3.0 – I7.9 – 11.2009
4. 12 ACD Server
Fig. 56 The ACD server in relation to the other routing elements
With an ACD application on the third-party CTI interface, control of the call routing
is shifted from the PBX to the external ACD server (ACD: Automatic Call Distribu-
tion). The ACD application determines the routing and the PBX routes call accord-
ing to its default settings.
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