System Functions and Features as of I7.9
156 Call routing
syd-0200/3.0 – I7.9 – 11.2009
Configuration of the call distribution elements
Configure alternative destinations if busy (CDE if busy setting).
Configuration for through KT lines
• In the call distribution configure KT line and user group as the destination.
• Delay the elements of the user group.
The user group is therefore an additional distributor if all the addressed through KT
lines are busy..
Using a Voice Mail System
Unanswered calls can also be forwarded to a Voice Mail System where they are
processed (see "User Groups for Voice Mail and Other Applications", page 110).
5. 3. 3. 3 Not Forwarding a Call if busy
If the caller is to obtain the busy tone when the user is busy, the following configu-
ration recommendations must be observed:
• Do not configure an alternative destination if busy (leave the CDE if busy setting
blank).
• Do not configure Call Forwarding on No Reply if busy
• Disable call waiting on exchange connections in the system configuration
• Disable local call waiting using *04
Note:
Disable Call waiting if a fax machine is connected to an internal termi-
nal interface.
5. 3. 3. 4 Release Destination if Incoming Dialling is Incom-
plete
1)
If the direct dial number is incompletely dialled the outside call will be routed to
the call distribution element allocated to the trunk group after 8 to 15 seconds (de-
pending on the country) and then forwarded to the destinations entered there.
1)
Only in countries in which digit-by-digit DDI is implemented in their public exchanges.
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