System Functions and Features as of I7.9
90 Routing elements
syd-0200/3.0 – I7.9 – 11.2009
4. 5. 1 Call destination
With the destination information of a call distribution element an internal call or an
external incoming call can be routed to individual destinations or combinations of
destinations.
Individual Destinations
A call is routed is to one of the following destinations:
• Users (internal users, PISN users, integrated GSM users, etc.)
• UG: User Group (see page 100)
• KT: KT line (see page 122)
• Operator Console (see page 116)
• ACD: ACD queue (see page 133)
• ERC: External remote control (see page 483)
• Special destinations:
– PSTN overflow routing (see AIN System Manual "Ascotel® IntelliGate® Net")
– Voice Mail (see page 367)
– GSM integration (see page 26)
– Modem (see AIMS Help)
Multiple destinations
Calls can be routed to the following multiple destinations
• User+UG
• User+KT
• UG+KT
• User+UG, busy
• User+KT, busy
If the first destination is busy with multiple destinations busy, the second is not
called and the caller obtains the busy tone:
The destinations are defined for each of the three switch positions of the selected
switch group (e.g. for Day, Night, Weekend). Other destinations can be defined for
each switch position.
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