System Functions and Features as of I7.9
Call routing 155
syd-0200/3.0 – I7.9 – 11.2009
Call destination: Busy KT Line
If an incoming call is routed to a busy KT line, the call will be rejected and the caller
obtains the busy tone.
Call destination: User with a Stored Message
If a user has stored a message, an incoming call will be routed to the preconfigured
Call Forwarding Unconditional destination.
If a preconfigured Call Forwarding Unconditional destination has not been defined,
the user will be called nonetheless.
5. 3. 3. 2 Forwarding a call if busy
To ensure that each incoming call is answered, the following configuration recom-
mendations must be observed:
Configuration for Users and Terminating KT Lines
• Configure Call Forwarding on No Reply if busy and preconfigured Call Forward-
ing on No Reply.
The call is diverted to a preconfigured call forwarding destination if the user is
busy.
• Configure preconfigured Call Forwarding Unconditional.
The call will be routed to a preconfigured Call Forwarding Unconditional desti-
nation in the case of a stored message or Call Forwarding Unconditional to
standard text.
• Activate permanent Call Forwarding on No Reply.
If the user does not answer, a delayed call is made to the CFNR destination.
Configuration for user groups
Enter elements with call queues in the user group (Operator console or General
bell).
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