USER MANUAL | ICOS | INSTRUCTIONS | UM/ICOS-EN REV. B.2
Warranty Returns
If your product is defective, you may return it during its designated warranty period for a
prompt exchange or repair. To return a product, please contact your local sales
representative and ABB service support to request a Return Material Authorization (RMA)
number. Requests for refunds and exchanges cannot be processed without a valid RMA
number.
Please have the following information available when requesting an RMA number:
Part Number
Serial Number (Located on the back panel of the analyzer)
Description of the Problem
The company-issued RMA number must be prominently displayed on the return package.
No returns will be accepted collect or C.O.D. On all warranty returns, ABB-LGR will pay the
shipping charges on the return of the merchandise to the customer.
Customer Support
ABB provides product support services worldwide. To receive product support, either in or
out of warranty, contact the ABB office that serves your geographical area, or the office
indicated below:
ABB Inc. Measurement & Analytics
3400, rue Pierre-Ardouin
Quebec, (Quebec) G1P 0B2 Canada
Tel: 1 800 858 3847 (North America)
Tel: +1 418 877 2944 (Worldwide)
Fax: +1 418 877 2834
Technical Support: Icos.support@ca.abb.com
Please contact icos.support@ca.abb.com and your local sales representative for more
details.
Please provide the serial number or sales order number of the analyzer.
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