B. If, for some reason (mostly human error), the Firmware Update/Backup process is interrupted, the
following scenarios are possible:
• The amplifier is in STANDBY mode (the monitor shows the user interface) but nothing
happens when you press the Terminal S buttons.
Solution:
- Click on the Disconnect icon (two separated plugs) to disconnect from the amplifier;
- Click on the File -> Quit from the menu bar to close Terminal S;
- Push and hold for 1-2 seconds the POWER button to shut down the amplifier;
- Power up the amplifier again;
- Start Terminal S;
- Start the Firmware Update procedure from the beginning.
• The amplifier's monitor is black/no image (BOOTLOADER mode) but nothing happens when
you press the Terminal S buttons.
Solution:
- Click on the Disconnect icon (two separated plugs) to disconnect from the amplifier;
- Click on the File -> Quit from the menu bar to close Terminal S;
- Push and hold for 1-2 seconds the POWER button to shut down the amplifier;
- Power up the amplifier again;
o If the amplifier starts normal and goes to STB mode, then:
▪ Start the Terminal S and continue with the Firmware Update
procedure from the beginning;
o If the amplifier starts with a black monitor (BOOTLOADER mode), then start
the Terminal S and change Serial port settings to 38400, 8, None, 1;
▪ Connect to the amplifier by clicking on the Connect icon (two
connected plugs);
▪ Click on the Firmware Upload/Download icon (two arrows in
opposite directions) to activate the bootloader. A bootloader menu
should now appear in the text box;
▪ Continue with the Firmware Update procedure as usual.
If the problem persists, contact your dealer (see Section 1.9 Owner Assistance).