Using your telephone
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2.59.5 Changing the operating status of the set – Agent set
2.59.5.1 Changing using codes (all sets)
The operating status change codes are defined when the system is configured. Contact the system
administrator to obtain these codes.
• Enter the feature code to activate.
2.59.5.2 Change using function keys
• Press the function key of the status to be activated. Information relative to the selected
status is displayed on the screen. If a refusal message is displayed, contact the system
administrator.
2.59.6 Modifying your personal code – Agent set
• Password
• New code (6 digits).
2.59.7 Integrating another group/leaving a group – Agent set
• Groups
• Press the key of the group (1 to 8) to integrate (box empty) and/or press the key of the
group to leave (box full).
2.59.8 Close the agent session (logout) – Agent set
• Logout
2.59.9 Supervisor station
• A supervisor can consult the messages left in the voicemail inboxes of the call center groups
(maximum 8 groups) using the function keys.
A supervisor can also perform the agent function from the same set
2.59.10 Supervising group mailboxes – Supervisor station
2.59.10.1 Consulting the messages
When a message is left in a group mailbox, the voice mail present indicator associated with the
supervision key flashes.
• Press the supervision key.
• Follow the instructions of the voice guide.
When a mailbox is consulted by a supervisor, the other supervisors cannot access it
2.59.10.2 Supervision keys for group mailboxes and positioning on the sets
• Access the Perso page to display the positioning of the supervision keys on the sets.
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