Troubleshooting 7-5
Serious Error
Messages
The following table lists error messages that may indicate a serious problem such as
hardware malfunction. A description of the problem and recommended action are
provided.
Message Description Recommended Action
Error 1 Block shut off by hardware due to thermal
runaway.
Note the error number, and refer to our Web site.
a
Error 2 Block thermal runaway
Error 3 Heated cover shut off by hardware due to
thermal runaway.
Error 4 Heat sink is too hot. Ambient conditions may
be too warm.
Ensure that the fan is running and instrument vents are
clear.
Move instrument to well-ventilated location (15–30 °C).
Run rate test diagnostic.
Note the error number, and refer to our Web site.
a
Error 5 Heat sink sensor failure Note the error number, and refer to our Web site.
a
Error 6 Heated cover thermal runaway
Error 7 Heated cover sensor failure
Error 8 Setpoint could not be reached
♦ The instrument could not reach a
temperature parameter set by the user.
The unit has a Peltier or power amplifier
failure.
♦ Ambient conditions may be out of
recommended range.
Error 9 Sample block sensor failure Note the error number, and refer to our Web site.
a
Error 10 Battery RAM version number lost
b
Error 11 Bus error
Error 12 Calibration battery RAM initialized
b
Instrument may not perform to specification.
Error 13 System can’t allocate timer
Error 14 Stack overflow software error
Error 15 LCD screen timed-out
Error 16 Preferences battery RAM initialized
b
User configuration has been reset due to
software error.
Error 17 Invalid pointer system error.
Error 18 Watchdog timeout software failure.
a. http://www.appliedbiosystems.com/support/contact/
b. If your instrument has been in storage for more than 3 months, it is possible that the battery has lost its charge but can recover. Contact
Applied Biosystems Technical Support.
If this error occurs... Then...
immediately after a
firmware upgrade
Switch the instrument
power off, then on again.
any other time See recommended actions
for Error 4.