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AudioCodes 420HD
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420HD IP Phone for Microsoft Skype for Business
User's Manual 4 Document #: LTRT-11898
5.13.2 Adding Contacts to the Personal Directory ........................................................................ 39
5.13.3 Editing Contact Information ............................................................................................... 40
5.13.4 Deleting a Contact ............................................................................................................. 41
5.13.5 Searching for a Contact ..................................................................................................... 42
5.14 Searching for a Contact in the Corporate Directory using T9 .......................................... 43
5.14.1 Changing from T9 to A/a/1 ................................................................................................. 43
5.15 Defining a Speed Dial ...................................................................................................... 44
5.15.1 Defining a Phone Key as a Speed Dial.............................................................................. 44
5.15.2 Editing a Speed Dial .......................................................................................................... 45
5.15.3 Deleting Speed Dials ......................................................................................................... 45
5.16 Defining Phone Keys as Paging Dials ............................................................................. 46
5.17 Changing your Presence Status ...................................................................................... 47
6 Performing Basic Operations ................................................................................... 49
6.1 Using Audio Devices ........................................................................................................ 49
6.2 Making Calls .................................................................................................................... 49
6.2.1 Dialing ................................................................................................................................ 50
6.2.2 Redialing ............................................................................................................................ 50
6.2.3 Dialing a Missed Call ......................................................................................................... 51
6.3 Answering Calls ............................................................................................................... 51
6.4 Rejecting Incoming Calls ................................................................................................. 52
6.5 Silencing Incoming Calls .................................................................................................. 52
6.6 Ending an Established Call .............................................................................................. 52
6.7 Viewing Missed, Received and Dialed Calls .................................................................... 53
7 Performing Advanced Operations ........................................................................... 55
7.1 Answering Waiting Calls .................................................................................................. 55
7.2 Placing a Call On Hold ..................................................................................................... 56
7.3 Calling a Contact Listed in the Directory .......................................................................... 56
7.4 Using a Speed Dial to Place a Call .................................................................................. 56
7.5 Transferring Calls ............................................................................................................ 57
7.5.1 Performing a Consultative Transfer ................................................................................... 57
7.5.1.1 Performing a Consultative Transfer using Softkeys Only ................................... 57
7.5.2 Performing a Blind Transfer ............................................................................................... 58
7.6 Parking a Call .................................................................................................................. 59
7.7 Configuring Group Call Pickup (GCP) ............................................................................. 59
7.8 Hosting 3-Way Conference Calls ..................................................................................... 60
7.9 Muting Calls ..................................................................................................................... 60
7.10 Paging ..............................................................................................................................
61
7.10.1 Performing Outgoing Paging Calls .................................................................................... 61
7.10.2 Receiving Incoming Paging Calls ...................................................................................... 61
7.11 Setting up Better Together over Ethernet ........................................................................ 63
7.11.1 Installing the BToE PC Application .................................................................................... 63
7.11.2 Making Sure BToE is Correctly Installed ........................................................................... 70
7.11.3 Configuring the BToE TCP Port ......................................................................................... 70
7.11.4 Pairing the BToE PC Application with the IP Phone .......................................................... 71
7.11.4.1 Generating a Pair Code ...................................................................................... 71
7.11.4.2 Connecting the IP Phone with the BToE PC Application ................................... 72
7.11.5 Connecting the Skype for Windows Client with the IP Phone ........................................... 75
7.11.6 Making Sure IP Phone/ Skype for Windows Client are Paired .......................................... 75
7.11.6.1 Making Sure Skype for Windows Client is Paired .............................................. 75

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