User's Manual 7. Performing Advanced Operations
Version 2.0.13 57 420HD IP Phone for Microsoft Skype for Business
7.5 Transferring Calls
You can transfer a call to another party. You can perform a consultative OR a blind transfer.
Transfer Description
Consultative Connect a second party to a third party after the third party answers and agrees
to take the call from the second party.
Blind Connect a second party to a third party before the third party answers.
7.5.1 Performing a Consultative Transfer
You can perform a consultative transfer using the TRANSFER key on the phone.
Ø To perform a consultative transfer:
1. In a call with James, James asks Bryant to transfer him to Jordan. Press the TRANSFER
key on the phone; James is put on hold and Music on Hold is played to him. You hear a dial
tone and the TRANSFER TO field opens.
2. Enter Jordan's number as shown above and then press the Dial softkey; Jordan's phone
rings and Jordan answers.
3. Consult with Jordan and then press the softkey; the Call Menu opens:
4. Select the Trans. option; James is transferred to Jordan:
7.5.1.1 Performing a Consultative Transfer using Softkeys Only
You can perform a consultative transfer using softkeys only.
Ø To perform a consultative transfer using softkeys only:
1. In a call with James, he asks you (Bryant) to transfer him to Jordan. Press the softkey;
the Call Menu opens:
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