1608/1616 Phone User Guide Page 56
15-601040 Issue 11c (Thursday, April 16, 2020)IP Office
Comments on this document? infodev@avaya.com
5.2.5 Forward On Busy/No Answer (Features Menu)
You may be able to use the Features menu to switch forward on no answer, forward on busy on or off.
1. Press the Features soft key if shown.
·
To access the menu during a call, press the right arrow key or press the PHONE key and then press
the Features soft key.
2. Use the up and down arrow keys to scroll the menu to Forward.
3. Press the Select soft key or the OK button or the right arrow key.
4. Use the up and down arrow keys to scroll the menu to Fwd Busy/No Answer.
5. Press the Select soft key or the OK button or the right arrow key. The options that appear will depend in
whether a valid forwarding destination has already been set:
·
No Forwarding Destination Set
Forward on busy and forward on no answer cannot be used until either a forward unconditional or
forward busy/no answer destination is set.
·
If no destination has been set, you are prompted to enter a number.
·
Enter a number or press the Dir soft key to select a number from the directory .
·
When a number is set, press the Save soft key.
·
The menu can now be used in the same way as if the number had already been set.
·
Forwarding Destination Set
·
Use the up and down arrow keys to scroll through the following menu options:
·
Use the left and right arrow keys to switch forward on busy as on or off.
·
Use the left and right arrow keys to switch forward on no answer on or off.
·
Use the left and right arrow keys to select which calls should be forwarded. The options are
All Calls or External Calls Only.
·
The forward destination is shown. Press the Change soft key to enter a new destination or clear
the destination.
·
If the current destination is shown in ( ) brackets, that indicates that the forward
unconditional destination is being used as no specific forward on busy/no answer destination
has been set. Selecting Change will set a forward on busy/no answer destination, it will not
change the forward unconditional destination.
Access Control
Your system administrator can configure whether you can access this menu option. See Menu Access Control .
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