Avaya 1608 - Holding Calls

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1608/1616 Phone User Guide Page 65

15-601040 Issue 11c (Thursday, April 16, 2020)IP Office

Comments on this document? infodev@avaya.com

Holding and Parking Calls:

6.1 Holding Calls

You can hold a call or several calls.

The held call will still occupy the appearance button on which it was made or answered.

While held the caller will hear music on hold. If your system does not have music on hold available, the caller

will hear double beep tones every few seconds.

If you have more than one held call, or one held call and a connected call, pressing the CONFERENCE

key will start a conference between yourself and the calls.

Important - Holding Conference Calls

You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect

the other conference parties who can continue talking. You will also still be listed as a member of the conference

call in the conference details.

Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a

conference hosted on another telephone system may cause that conference to hear your system's music on hold.

6.1.1 Holding a Call

1. To you current call on hold, press the HOLD key or the call's appearance button.

2. The held call will be indicated by its appearance key using a fast flashing green lamp .

3. While held the caller will music on hold. If your system does not have music on hold available, the caller will

hear double beep tones every few seconds.

4. You can scroll the display using the up and down arrow keys, the held call will appear with a icon.

6.1.2 Taking a Call Off Hold

Either of the following methods can be used to retrieve a call from hold. If you have a currently connected call, that

call will be automatically put on hold.

1. Press the appearance button with the fast flashing green lamp .

2. Scroll the display using the up and down arrow keys, the held call will appear with a icon.

You can press the >> double-arrow soft key.

Press the Pickup soft key to take the call off hold.

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