1608/1616 Phone User Guide Page 73
15-601040 Issue 11c (Thursday, April 16, 2020)IP Office
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Transferring Calls: Transfer to Voicemail
7.2 Transferring a Held Call
There are various call transfer scenarios to consider:
1. If you have multiple calls on hold and you want to transfer a connected call to one of the held calls:
·
Press the Transfer soft key and use the up and down arrow keys to select the desired call
appearance. When you are satisfied, press Complete to transfer the call while the other held call(s)
remain on hold.
2. If you have calls on hold but you want to connect your current call with a new destination:
·
Press the Transfer soft key and enter the destination manually using the numerical keypad and press
Complete. Alternatively, press Dir to select a destination from the directory or use the Redial
option, if applicable.
3. If you have a destination call connected but you wish to refer back to the originating call before completing
the transfer:
·
Do NOT press Complete to transfer the destination call as in scenario #2. Select the originating call ('on
hold pending transfer') by pressing its call appearance button. This will place the destination call 'on hold
pending transfer' so that you can notify the originating caller. With the originating call connected, you
can now press Complete to connect the two calls. Held calls that are not pending transfer will not be
affected. Moreover, it is not possible to have more than one call 'on hold pending transfer.'
7.3 Transfer to Your Mobile Phone
If you have been configured as a mobile twinning user, you can transfer a call to the mobile device through the
feature menu control.
1. Press the Features soft key if shown.
·
To access the menu during a call, press the right arrow key or press the PHONE key and then press
the Features soft key.
2. If necessary, use the
p
up and down
q
arrow keys to highlight Transfer to Mobile. Press Select.
Access Control
Your system administrator can configure whether you can access this menu option. See Menu Access Control .
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