1608/1616 Phone User Guide Page 37
15-601040 Issue 11c (Thursday, April 16, 2020)IP Office
Comments on this document? infodev@avaya.com
Answering Calls:
3.1 Answering Another Call
If the button that with a slow green flash does not have a red light, it is not the currently selected button. That may
be because you are already on a call on another button. If that is the case, answering the new call will
automatically put the existing call on hold.
[1]
·
You can configure the phone to automatically display details of an additional call waiting to be answered. See
Auto Show Call Waiting .
To answer another call:
1. Using the up and down arrow keys, you can scroll the display to see details of the waiting call.
·
To silence the ringing, press the >> double-arrow soft key and then press the Ignore soft key. The call
will still continue alerting and can be answered or ignored.
·
To redirect the call to voicemail, press the >> double-arrow soft key and then press the To VM soft key.
2. Press the flashing green appearance button to answer the new call and put the existing call on hold. The
call will be answered using which ever talk mode you were already using for the existing call.
Notes
1. This guide assumed that auto hold is enabled (the default). The system administrator can disable auto hold
for the system, in which case calls are automatically disconnected rather than held.
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