Fault finding
19-5
If the lock is working, the card record is most probably set up
incorrectly in the Operator Software - see the next section. If the
Software is set up correctly, the card could have the wrong site code
or distributor code (the 922 Test Card, for example, will not open a
door if it hasn’t been programmed). Try a different card - it may
simply be broken.
Checking the Software (because no cards are working)
If the installation is correct (which you can find out by carrying out
all the checks listed above), you need to check the Software to find
out why the cards are being denied access. Take the following steps:
1. Go into the Operator Software, display the System
Parameters screen from the Files menu, and set all the
Access Violation fields to Alarm. Close the screen and save
the System Parameters.
2. Clear all existing alarms which are pending.
3. Present a card to the antenna. The computer should bleep and
display the alarms pending box. Look at this alarm (click on
the alarms pending box) and see what type it is. You now know
the reason for the card being denied access. If the card is read
but does not generate an alarm, it has the wrong distributor
code (it may not have been programmed).
System stopped working
Once the system is working, the hardware is very reliable. The most
common problem with working systems is database corruption on the
PC.
This can usually be cured by running the Repair & Reindex program
in your access control folder). Click on the Windows Start button,
open your access control folder, then click on the Repair & Reindex
program.
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