4101-2 Controller Installation Handbook
19-6
Detailed fault finding
This section describes fault finding for each part of the system in
turn.
Card(s)
No cards working
If no card is working on the system then check one of the records in
the cardholder database of the Operator Software and make sure that
the Card Status field is set to Enabled. If it is set to Disabled then
the card will not work.
Solution: change the cardholder records so the cards are enabled.
Few cards not working
If a few cards are not working, see if they work at other doors. Check
the Access Level to see if the card is valid at this door at this time.
Solution: give the cards an Access Level which works, or redefine the
existing Access Level.
Single card not working
If one card is not working and it is set up correctly in the Software,
the card is probably faulty.
Solution: issue a new card.
Reader/antenna
Use a 922 Test Card to check the transmit (Tx) range at the antenna.
No transmit range
(922 Test Card LED does not light.)
Is the Controller polling the reader?
Each reader module has two small amber LEDs for each reader -
transmit (the left LED of each pair) and receive. If the transmit LED is
flashing then the Controller is polling the reader.
Tx LED flashing
If the Tx LED is flashing but there is no transmit at the antenna, have
you fitted the RF module?
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