Brother MFC-J985DW User Manual

Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Paper Handling and Printing
Problems
Paper Handling and Printing Problems
Printing Difficulties
Difficulties
Suggestions
No printout Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
• Windows
®
XP and Windows Server
®
2003
Click the Start > Printers and Faxes. Right-click Brother MFC-XXXX Printer
(where XXXX is your model name). Make sure Use Printer Online is not
listed. If it is listed, click this option to set the driver Online.
• Windows Vista
®
and Windows Server
®
2008
Click
/Start > Control Panel > Hardware and Sound > Printers. Right-
click Brother MFC-XXXX Printer (where XXXX is your model name). Make
sure Use Printer Online is not listed. If it is listed, click this option to set the
driver Online.
• Windows
®
7 and Windows Server
®
2008 R2
Click /Start > Devices and Printers . Right-click Brother MFC-XXXX
Printer (where XXXX is your model name) and click See what's printing.
Click Printer in the menu bar. Make sure Use Printer Offline is not selected.
• Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother MFC-XXXX
Printer (where XXXX is your model name). Click See what's printing. If
printer driver options appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not selected.
•
Windows
®
10
Click > All apps > Windows System > Control Panel. In the Hardware
and Sound group, click View devices and printers. Right-click the Brother
MFC-XXXX Printer (where XXXX is your model name). Click See what’s
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
•
Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers. Right-click the Brother MFC-XXXX Printer
(where XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
•
Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother MFC-XXXX Printer (where
XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
One or more ink cartridges have reached the end of their life.
See Related Information: Replace the Ink Cartridges.
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
432

Brother MFC-J985DW Specifications

General

Type	all in one
Color	black
Touch Screen	yes
Display Size	2.7 inches
Tray Capacity	100
Output Tray Capacity	50
Automatic Document Feeder Capacity	20 sheets
Paper Size	legal
Paper Handling	input tray-100 sheets, photo tray-20 sheets, adf-20 sheets, bypass tray-1 sheet
Printing Method	color
Color Print Speed	10 pages per minute
Mono Print Speed	12 pages per minute
First Page Print Time	7 seconds
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Media Types	bp71gltr, bp71gp20, bp60mpltr
Two-Sided Printing	no
Maximum Number of Pages Per Month	up to 2, 500
Reduction and Enlargement	yes
Photo Printing	yes
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 2400 x 1200
Copier Resolution Color	up to 2400 x 2400
Fax Function	yes
Cartridges	lc20ebk, lc20ec, lc20em, lc20ey
Number Of Cartridges	4
Number of Ink Tanks	1
Internal Memory	yes
Memory Card	no
Network	wired, wireless
Connectivity	apple airprint, brother iprint&scan, google cloud print, mopria print service, nfc, wi-fi direct
OS Compatibility	pc: windows 10, 8.1, 8, 7, windows vista, xp home, xp professional; windows server 2012, 2012 r2, 2008, 2008 r2, 2003, 2003 r2; mac: os x v10.10.x, 10.9.x, 10.8.5
Mobile Devices Connection	yes

Weight and Dimensions

Depth	16.5 inches
Height	16.5 inches
Width	13.4 inches
Net Weight	18.3 pounds