Cisco 8961 - Page 300

Table 56: Identifying 802.1X authentication problems
SeeIf all the following conditions apply
802.1X Is Enabled on Phone but Phone Does
Not Authenticate, on page 276
•
Phone cannot obtain a DHCP-assigned IP address.
•
Phone does not register with Cisco Unified
Communications Manager.
•
Phone status displays Configuring IP or
Registering.
• 802.1X Authentication Status displays “Held.”
• Status menu 802.1X status displays “Failed.”
802.1X Is Not Enabled, on page 277
•
Phone cannot obtain a DHCP-assigned IP address.
•
Phone does not register with Cisco Unified
Communications Manager.
•
Phone status displays Configuring IP or
Registering.
• 802.1X Authentication Status displays “Disabled”,
•
Status menu displays the DHCP status as timed out.
Factory Reset of Phone Has Deleted 802.1X
Shared Secret, on page 277
•
Phone cannot obtain a DHCP-assigned IP address.
•
Phone does not register with Cisco Unified
Communications Manager.
•
Phone status display as Configuring IP or
Registering
•
You are unable to access phone menus to verify
802.1X status.
802.1X Is Enabled on Phone but Phone Does Not Authenticate
Problem
The phone cannot authenticate.
Cause
These errors typically indicate that 802.1X authentication is enabled on the phone, but the phone is unable to
authenticate.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
10.0 (SIP)
276
Troubleshooting and Maintenance
Cisco Unified IP Phone Security Problems
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