coatmaster Flex
11. Troubleshooting and Best Practice
11.1. Error Messages
Description
• Corrective measure
Cloud
Did not receive a response from the cloud.
• Check Internet status and perform a network diagnosis with
‘Troubleshooter’ (see section 8.1.1.).
•
Check the WLAN signal on the router. In the absence of a signal,
reconnection of cables is required. If this is the case, reboot the router by
switching the power off/on as necessary (
see section 7.
).
• Check the status of your local Wi-Fi network.
Fit
Signal of sample does not match the application.
• Select appropriate application (
see section 8.4.
).
•
If the application was working previously, look for dirt on the lens or flash.
For cleaning, see
section 13.1.
.
SNR
Signal-to-noise ratio is too low. Either
•
use an application with a higher flash power (
see section 8.4.
) or
•
move the device closer to the sample. For the measuring distance,
see section 9..
Bounds
The measured thickness is outside the valid thickness limits set for the application.
• Sample does not meet the defined quality limits; set the appropriate
quality limits (bounds) (
see section 8.4.4.9.
).
Table 7: Error messages and corrective measures
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