Horizon Starter Manual 9-7
Troubleshooting
Film calibration failed. Film too light or too dark.
The film is facing the wrong way.
A jam prevented the film from moving.
There is a problem with the imager. For
example, two films were picked at once,
or the imager is outside its operating
temperature.
Try using another cassette, or move the
cassette to another slot.
Flip the top sheet of media upside down
and repeat calibration. If callibration is
successful, call technical support if you
believe that all sheets in the cassette
have been loaded upside down. For
quality control reasons, media should
never be reloaded into a cassette.
Check for and correct any sheet jams.
Wearing rubber gloves, carefully fan the
media. To help prevent sheets from
sticking together, store cassettes
upright (the way they come packed in
their shipping boxes), not lying flat.
Make sure that the imager fan is
working, and that the room is within the
proper temperature and humidity
operating ranges (refer to Appendix A
for operating specifications).
Table 9-5. Miscellaneous Troubleshooting
Problem Possible Causes Solutions
Control panel displays
“Invalid smart card.”
Smart Card is not firmly seated.
Incorrect Smart Card is inserted from
another model imager.
Smart Card is damaged.
Remove and insert the Smart Card.
Reinsert the imager’s original Smart
Card.
Contact technical support for a
replacement.
Experiencing connection
errors at console or
workstation from which
DICOM print jobs are
sent.
Running DICOM Lite on imager, and
need more connections than is
provided by DICOM Lite.
Contact technical support about
upgrading to full DICOM.
Table 9-4. Media Cassette and Ribbon Troubleshooting (cont.)
Problem Possible Causes Solutions
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