Codonics Horizon - Page 99

9-6 Troubleshooting
The imager cannot read
the cassette barcode.
If the cassette is valid, the barcode label
may not be correctly positioned or the
barcode reader window may be dirty.
Check the barcode label position and/or
clean the barcode reader window. If this
does not work, manually enter the
barcode number (refer to the
Horizon
User’s Manual
).
The imager indicates that
the barcode is invalid.
There is a problem with the cassette’s
barcode.
Contact your Codonics representative.
The imager indicates that
the media is
contaminated or that the
sheet count has been
exceeded.
Additional sheets were inserted into the
supply cassette beyond what was
originally packaged.
The printer has been jamming.
For quality control reasons, you cannot
add sheets to a supply cassette.
Perform general cleaning procedures
(refer to the
Horizon User’s Manual ).
The imager indicates that
media needs to be
loaded.
A print job was received that requires a
media type/size that is not currently
loaded.
The cassette is loaded but not seated
properly.
Load the appropriate cassette or purge
the print queue to remove that job (refer
to “Purging Print Jobs” on page 9-19).
Reseat the cassette.
Imager does not
recognize that cassette is
present.
If the imager does not respond to
having the cassette inserted in any of
the slots, the software may not be
operating properly.
Cassette sensors are dirty.
If only one slot is not working, that slot’s
cassette sensor may have failed.
Reboot the imager.
Clean the cassette sensors. Contact
technical support for details.
Move the cassette to a different slot.
Then contact technical support.
The imager indicates that
a media supply cassette
is not supported.
The imager does not support that media
type/size option.
Contact your Codonics representative
to purchase that media option.
The imager indicates that
the receive trays must be
inserted.
The receive trays are not installed, or
are not seated properly.
Properly install the receive trays.
The control panel
indicates that no ribbon is
loaded, when a ribbon is
loaded.
The ribbon currently loaded is not a
Codonics ribbon.
Failed ribbon sensor.
You must use Codonics ribbon.
Contact technical support.
Table 9-4. Media Cassette and Ribbon Troubleshooting (cont.)
Problem Possible Causes Solutions