9-10 Troubleshooting
•
The imager pauses while the thermal print head cools, then
partially pops open the top cover.
The message in the Status screen will be one of the following:
•
Clear jam from cassette
X
.
This message indicates that the sheet
is:
-
Still in the cassette (possibly because the pick tires are dirty
and could not grab the sheet).
-
Stuck in the lower part of the imager (refer to the figure on
page 9-11).
•
Clear jam from the printing area.
This message indicates that
the sheet has jammed while printing and is:
-
Stuck in the lower part of the imager.
-
Stuck in the upper part of the imager. The upper part of the
imager includes the thermal print head/platen roller area, the
capstan/pinch roller area, the diverter, and the receive trays.
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