Cuisinart ICE48E - Troubleshooting

18
If the ice cream over freezes and stops the mixing paddle from churning and becomes too thick
to dispense, stop the machine, remove the ice cream bowl and scoop the ice cream out, into a
suitable airtight container, for freezer storage.
5. TROUBLESHOOTING
Problem Solution
Ice cream bowl is not
freezing
If the bowl is not freezing, turn the freezer temperature to a colder
setting. It is critical that your freezer is reaching a temperature of
-18˚C or below.
Do not wash the bowl in the dishwasher, as this will damage it.
Do not let the freezer bowl sit outside the freezer for more than 5
minutes, before making ice cream.
Ice cream is not ready
in recommended time
Check the recipe to make sure that the ingredients and quantities
used are correct.
Ensure the freezer bowl is correctly frozen for 24 hours before using
(you should not hear liquid in the bowl when shaken).
Using ingredients that are not pre-chilled will impact the length of
time to churn ice cream.
Soft serve ice cream is
not dispensing
The ice cream may have become too thick. Check and reduce the
churning time, if required.
Ensure you are using a recipe developed for the Soft Serve Ice
Cream Maker. Other recipes for ice cream can be used but may
need to be scooped directly from the bowl.
Check the recipe to make sure that the ingredients and quantites
are correct. If ice cream will not dispense, scoop out from the bowl
and into a suitable airtight container.
Motor stalls The ice cream may be too thick. Check the processing time. Turn
o the ice cream maker for at least 20 minutes. Clean the ice cream
maker and put the freezer bowl in the freezer. Make a new batch,
once the bowl is frozen for the recommended amount of time.
Toppings are not
dispensing
Check the toppings chute to make sure that the toppings are not
stuck. Clean and dry the chute. Check toppings to make sure they
are not melting. Check for jammed toppings. Toppings may be too
small or too large.
The mixing paddle is
not turning
Check to make sure there is no ice in the freezer bowl, caused by
freezer burn. To prevent freezer burn, before freezing, wrap the ice
cream bowl in a plastic bag. Check to see if the unit is on. The ice
cream may be too thick. Make sure the mixing paddle is properly
locked: locate and align the mixing paddle gear drive into the hole
on the underside of the lid. Align and push into place, until it clicks
and locks in place.