104 Printer Manager
TroubleShooting Menu
The TroubleShooting menu for the WebAdmin access level contains settings and tools that help 
you isolate card production issues. Use the TroubleShooting options to run an SSA test when 
installing a magnetic stripe module, view and print the activity log, reset the log, reset counters, 
and reset the printer.
     
     
SSA Test
The SSA Test calculates and stores the location of the magnetic stripe start sentinel. Use the test if 
you are adding a magnetic stripe module to the printer. Insert a card with a magnetic stripe into 
the printer, either in the input hopper or through the exception slot, and then click Run. The 
printer performs the test and ejects the card into the reject tray.
TroubleShooting Menu 
Option Function WebUser WebAdmin
SSA Test Calculate the 
location of the 
magnetic stripe start 
sentinel.
No Select options and run the test
Activity Log Display printer 
activity.
No View
Reset Log Reset the activity log. No Yes
Reset Counters Reset card counters. No Yes
Printer Reset Restart the printer. No Yes