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Warning Messages
Displayed for about three seconds, these low-priority messages are meant to alert you to a
potential problem or pending change in configuration. Use the table below to locate the
message that was displayed by the printer, follow the row over to find a description of the
problem, and then a possible solution. If you have questions, contact a qualified technician or
Datamax Technical Support.
Printer Warning Messages
Displayed
Message
Description Possible Solution(s)
24V OUT OF
TOLERANCE
The printer has detected a
drop in the 24-volt power
supply.
No action is required. If the problem
continues, cycle the power ‘Off’ and ‘On.’
DOT FAILURE
Defective printhead
elements have been
detected.
Replace the printhead if print quality
becomes unacceptable.
GAP MODE
WARNING LOW
BACKING
Only a small difference
exists between the
measured ‘empty’ and ‘gap’
media sensor readings.
No action is required. During calibration,
labels mounted on a transparent liner or
notched media may give this indication. A
slight delay in the ‘Out of Stock’ message
(after the media supply is emptied) may be
experienced.
GOODBYE
Power has been removed
and printer shutdown is in
progress.
AC line voltage has been lost. The power
switch was turned OFF or the line fuse has
blown. If unable to restore power using the
power switch, try moving the printer to
another location and if the condition persists,
call for service.
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