117
Displayed
Message
Description Possible Solution(s)
HEAD
CLEANING
FAULT
The scheduled printhead
cleaning has been exceeded
by an amount equal to three
times the pre-programmed
distance.
See Printhead Cleaning for cleaning details.
To change the programmed setting, enter
the Advanced Menu then go to Media
Settings and select the Printhead Cleaning
Menu.
OUT OF STOCK
The printer cannot detect the
presence of media.
If the printer is out of stock, load media; or,
• If stock is loaded, ensure that the Media
Sensor is properly positioned; or,
• If using stock with large gaps, adjust the
Paper Out Distance; or,
• Calibrate the printer.
POSITION
FAULT
Possible causes of this fault
include an Application
Version update, a power
failure or reset during a
ribbon, out of stock or TOF
fault, and an incomplete
calibration process.
Press the FEED Key in an attempt to identify
and then clear the fault. Perform a quick
calibration.
PRINT ENGINE
FAULT
A problem within the print
logic has been detected.
Cycle printer power OFF and ON. If the fault
does not clear, call for service.
RAM FAULT
A memory failure has been
detected.
Cycle printer power OFF and ON. If the fault
does not clear, call for service.
REFLECTIVE
MODE
CANNOT
CALIBRATE
Consistently low sensor
readings have been detected.
Press any key to continue. Ensure that the
reflective mark was inserted face down in the
media sensor during the appropriate
calibration step. Also, ensure that the
sensor is clean and that the reflective mark
is made from carbon-based ink. Retry the
calibration. If the problem persists, perform
an Advanced Entry Calibration.
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