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Fault Messages
Displayed until corrected, these high priority messages alert you to a printer fault condition.
Use the table below to locate the message being displayed by the printer, follow the row over
to find a description of the problem, and then a possible solution. If you have questions,
contact a qualified technician or Datamax Technical Support.
Printer Fault Messages
Displayed
Message
Description Possible Solution(s)
ADC FAULT
The printer has detected an
analog to digital circuit
converter failure.
Cycle printer power OFF and ON. If the fault
does not clear, call for service.
CLOSE HEAD
LATCH
The Printhead is not latched.
Lower the printhead assembly and lock the
Printhead Latch.
DMA FAULT
The printer has detected a
Direct Memory Access
failure.
Cycle printer power OFF and ON. If the fault
does not clear, call for service.
GAP MODE
CANNOT
CALIBRATE
Consistently low sensor
readings have been detected
for the media.
Press any key to continue. Ensure that
media was removed from the media sensor
during the appropriate calibration steps; also
ensure that ribbon has been correctly loaded
and that the sensor is clean. Retry the
calibration. If the problem persists, try
Advanced Entry Calibration.
GAP MODE
FAULTY
SENSOR
Consistently high sensor
readings have been detected
for the media.
Press any key to continue. Ensure that
media was removed from the media sensor
during the appropriate calibration steps; also
ensure that ribbon has been correctly loaded
and that the sensor is clean. Retry the
calibration. If the problem persists, call for
service.
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