Troubleshooting external connections
Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your
appliance before troubleshooting any external devices.
Troubleshooting the video subsystem
Prerequisites
NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual
Console. If this option is not selected, local video is disabled.
Steps
1 Check the cable connections (power and display) to the monitor.
2 Check the video interface cabling from the appliance to the monitor.
3 Run the appropriate diagnostic test.
If the tests run successfully, the problem is not related to video hardware.
Next steps
If the tests fail, see the Getting help section.
Troubleshooting a USB device
Prerequisites
NOTE
: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.
Steps
1 Disconnect the keyboard and/or mouse cables from the appliance and reconnect them.
2 If the problem persists, connect the keyboard and/or mouse to another USB port on the appliance.
3 If the problem is resolved, restart the appliance, enter System Setup, and check if the non-functioning USB ports are enabled.
NOTE
: Older operating systems may not support USB 3.0.
4 Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5 In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
6 If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the appliance.
If the problem is not resolved, proceed to troubleshoot other USB devices attached to the appliance.
7 Turn off all attached USB devices, and disconnect them from the appliance.
8 Restart the appliance.
9 If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If your
keyboard is not functioning, use remote access to enable or disable the USB options.
10 Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your appliance.
11 If the appliance is not accessible, reset the NVRAM_CLR jumper inside your appliance and restore the BIOS to the default settings.
See the System board jumper setting section
12 In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
13 Reconnect and turn on each USB device one at a time.
14 If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the
device.
Troubleshooting your appliance
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