MPF Misfeed Jam
Action Yes No
1 Ensure that the MPF is properly inserted. The task is complete. Proceed to the action
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corresponding to the
type of the print media
being used:
•Thick - 2a
• Thin - 2b
•Coated - 2c
•Envelope - 2d
If using paper other
than the above, go to
action 2e.
2a Use thick paper that is 216 g/m
2
or less. The task is complete. Go to action 3a.
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2b Use thin paper that is 60 g/m
2
or more. The task is complete. Go to action 3a.
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2c Load coated paper one sheet at a time. The task is complete. Go to action 3b.
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2d Ensure that the envelope is properly loaded in the MPF as instructed in The task is complete. Go to action 3c.
"Loading an Envelope in the MPF."
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2e Is the print media damp? Go to action 3d. Go to action 3a.
3a Fan the print media. The task is complete. Go to action 3b.
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3b Wipe the retard roller in the MPF with a cloth moistened with water. The task is complete. Go to action 4b.
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3c If the envelope is deformed, correct it or use another envelope. The task is complete. Go to action 3a.
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3d Turn over the print media. The task is complete. Go to action 4a.
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4a Use print media that is not damp. The task is complete. Go to action 3a.
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4b Replace the drum cartridges. The task is complete. Contact Dell.
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Regi Jam (Exit Sensor On JAM)
Action Yes No
1 Ensure that the drum cartridges are installed correctly. The task is complete. Go to action 2.
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2 Replace the drum cartridges. See "
Replacing the Drum Cartridges
." The task is complete. Go to action 3.
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Troubleshooting Guide 549
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