Jackson User Manual rev 2.2 www.diamondsystems.com Page 53
14 LIMITED WARRANTY
Diamond Systems Corporation warrants that its products will be free from defects and errors in material and
workmanship and perform in full accordance with the technical specifications stated in the description of the
product for a duration of 2 years from the date of shipment.
Unless otherwise stated, Diamond Systems Corporation Limited Warranty Policy covers the following conditions:
It is extended to the original buyer, or to the end customer if the original buyer is Diamond’s sales
agent.
Under Terms and Conditions of the Warranty, Diamond Systems, at its sole discretion, will repair or
replace any defective parts or components of its product.
The product must be returned to Diamond Systems in the-approved packaging, pre-authorized with a
Diamond Systems-assigned Return Material Authorization (RMA) Number which is referenced on the
shipping document.
The Customer will prepay the shipment cost of the product to the Diamond Systems Corporation
designated site.
Diamond Systems will prepay the return shipping cost of the repaired or replaced product.
Diamond Systems Limited Warranty Policy does not cover product defects or damages incurred due to:
Attempts by Customer to repair or resolve any product issues without the prior consent of Diamond
Systems Corporation.
Mishandling, misuse, neglect, normal wear, and tear, or accident.
DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY
BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING,
REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH
DIAMOND SYSTEMS CORPORATION PRODUCTS, AND ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
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